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Customer Service Information


Contact Information

For customer service, please contact us between 8:00 a.m. and 5:00 p.m. EST.

Local: 317.822.9700
Toll Free: 888.926.9671
Fax 317.822.8257
email: cservice@swllc.com

StreetWise Promotions
423 W. South St.
Indianapolis, IN 46225


USA Shipments

We ship via UPS. The cost is calculated based on the total or your order. Orders will ship within 5 business days. See below for cost and UPS transit times.

Order Total Shipping
0.00 - 25 = 6.95
25.01 - 50 = 7.95
50.01 - 100 = 9.95
100.01 - 200 = 12.95
200.01 - 300 = 15.95
300.01 - 500 = 16.95
500.01 - 700 = 21.95
700.01 - 1,000 = 27.95
1,000.01 - 1,500 = 34.95
1,500.01 - Please Call
Next Day Air Service
is available for
an additional $25.00.

UPS Shipping Chart

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International Shipments

Non US customers please be aware that you may be charged significant duties and/or taxes by your country.

YES, we do ship to destinations outside of the United States. Please email us your order and address, we will reply with the cost information and additional instructions.

World Map

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Returns And Exchanges

Returns: You may return any purchased within 30 days of delivery for a refund of the cost of the item. We'll also pay the return shipping cost if the return is a result of our error or you receive damaged merchandise.

Exchanges: We will exchange clothing for a different size within 30 days of delivery.

We can only accept returns or exchanges of items that are unwashed and in like new condition.

To return or exchange an item please contact us before returning a purchase.

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Privacy and Security

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting you are accepting the practices described in this Privacy Notice.

The information we learn from customers helps us continually improve your shopping experience. Here are the types of information we gather.

We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

If you do not want to receive e-mail from us, please adjust your Mailing List Preferences.

Do We Share the Information We Receive?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the organization who we are acting a merchandise fulfillment agent for. We will never provide your credit card information to another company.

Sometimes our client companies send offers to selected groups customers. If you do not want to receive such offers, please adjust your Customer Communication Preferences.

We release account and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of StreetWise Promotions, our users, or employees.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We pledge security protection while you shop. You will not have to worry about credit card safety.

StreetWise Promotions guarantees that every transaction you make on the Online Store will be secure. The Online Store resides on servers which use Secure Sockets Layers (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL's browser, so that only we can read a customer's personal information.

Shopping on our Online Catalog is statistically safer than using your credit card at a department store or a restaurant. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by authorized personnel.

You will join millions of other customers who have safely shopped over the Internet. We are certain that after successfully shopping online, you will be on your way to appreciating the power of saving time and money but most of all, the convenience with top level security of shopping from home or office.

Conditions of Use, Notices, and Revisions

If you choose to visit us, your visit and any dispute over privacy is subject to this Notice, including limitations on damages, arbitration of disputes, and application of the law of the state of Indiana. If you have any concern about your privacy, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. You should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

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